Privacy Policy

This Policy applies to all information collected through our website, progressive web apps, specialist consultation tools, intake questionnaires, coaching communications, and any related services offered by HealsNaturally, regardless of the device or platform used to access them. It governs data collected during account registration, appointment scheduling, subscription management, live video consultations, and any correspondence you have with our coaching or administrative teams.

This Policy is designed to apply consistently across all of our digital touchpoints, including desktop browsers, mobile browsers, and any companion applications we may release in the future. Regardless of how you interact with HealsNaturally, the principles and protections described in this document apply uniformly, unless a supplemental notice specifically states otherwise for a particular program or feature.

It does not apply to information collected offline or through channels outside of our direct control, including third-party websites, apps, wearable device manufacturers, or payment gateways that may be linked to or accessible from our platform. We encourage you to review the privacy practices of any third-party service before providing your information to it, as we cannot control or take responsibility for how such parties independently handle your data.

We collect information that you provide directly to us, information gathered automatically as you interact with our Services, and information received from trusted third parties. This may include:

We use the information we collect for legitimate business and operational purposes, including to:

• Create and manage your member account, verify your identity, and process consultation bookings.
• Personalize dietary frameworks, movement plans, and wellness coaching based on your intake data and stated goals.
• Process payments, manage subscriptions, and issue billing communications or refunds.
• Communicate with you regarding appointment reminders, service updates, and administrative notices.
• Monitor, analyze, and improve platform performance, content quality, and user experience.
• Detect, investigate, and prevent fraudulent activity, security incidents, or violations of our Terms.
• Comply with applicable legal, regulatory, and tax obligations.

Information you submit through intake questionnaires, wearable device integrations, uploaded lab or blood panel reports, or shared during coaching sessions is used solely to tailor your personalized wellness guidance and is accessible only to the specialists directly assigned to your care and authorized administrative personnel.

We do not use your health data for third-party advertising purposes, and we do not disclose it to employers, insurers, or marketing partners without your explicit, separate consent, except where required by applicable law or a valid legal process.

We do not sell, rent, or trade your personal or health information to third-party marketing brokers. We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors who support payment processing, cloud hosting, appointment scheduling, and customer support, bound by confidentiality obligations.
• Assigned Specialists: With the coaches, nutritionists, or specialists directly supporting your wellness plan.
• Legal Compliance: When required to comply with applicable law, regulatory requests, court orders, or to protect the rights, safety, or property of HealsNaturally or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection under this Policy.
• With Your Consent: Where you have explicitly authorized us to share your information with a specific third party.

We use cookies, web beacons, and similar tracking technologies to operate our platform, remember your preferences, analyze site traffic, and improve overall functionality. Cookies may be categorized as strictly necessary, performance, functional, or analytics-related.

You may control or disable cookies through your browser settings; however, disabling certain cookies may limit your ability to use some features of our Services, such as staying logged into your account or retaining your saved wellness preferences.

We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit and at rest, access controls, and regular security assessments.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. If you believe your account or data has been compromised, please notify us immediately at care@wellsourcehealth.com.

We retain your personal and health information for as long as your account remains active or as reasonably necessary to provide our Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Upon account closure, we will delete or anonymize your information within a reasonable period, except where retention is required by applicable law, regulatory obligation, or legitimate business record-keeping purposes.

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw previously granted consent for specific data processing activities.
• Object to or restrict certain types of processing, including direct marketing communications.
• Request portability of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at care@wellsourcehealth.com. We will respond to verified requests within the timeframe required by applicable law.

Our Services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children without verified parental or guardian consent and active supervision, as described in our Terms & Conditions.

If we become aware that we have collected personal information from a minor without appropriate consent, we will take reasonable steps to delete such information promptly.

Your information may be stored and processed on servers located in India or in other countries where our service providers operate. Where information is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Policy and applicable law.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered members by email or through a notice on our platform.

Your continued use of our Services after any changes to this Policy constitutes your acceptance of the revised terms.